Jos. Camilleri Optician

38/39 Old Bakery Street, Valletta VLT 1454 - Malta EU
tel: +356 21225647  mob: +356 99421164  web: 


Terms & Conditions for Online
Supply of Contact Lenses ( version 13.02.09 )

1. Contents                   click on these links to jump to different topics

Contacts Lenses Dispening Policies
Buyer's Obligations
Payment method and security
Privacy Policy
Updating Policy

2. Overview

These terms and conditions cover the use of and any purchases made on

These Terms and conditions are subject to the laws and exclusive jurisdiction of the Island of Malta.

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3. Definitions

In these terms and Conditions, the following words and phrases shall have the following meanings:

'JCO' means the firm Jos. Camilleri Optician.

'the Buyer' means the person who purchases the goods from JCO.

'working days' means any weekday excluding Saturdays, Sundays and Holidays (Bank and National Holidays).

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4. Contact Lenses Dispensing Policy

JCO would like to thank the buyer for choosing our site to buy contact lenses online.

The use of online contact lenses dispensing is reserved only for reorder customers.

First time dispensing is made only from our practice. The prescription is checked for it's validity, then varified.

A first time buyer is given all necessary information regarding insertion, removal and all necessary precautions inorder to make contact lens wear safe and comfortable.

Once the buyer can handle safely the lenses, the buyer is given an index number whereby he can from then onwards reorder lenses to the same specifications online.

In case of any prescription changes, the account has to be modified by JCO Dispensing Opticians after checking the prescription validity and varified.

The buyer can either scan the prescription and email it directly to JCO on , or can come to our practice and complete the transaction there.

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5. Buyers Obligations

To participate in the JCO contact lenses online service, to place Orders and to receive Products via the Website, you the buyer must:

a. understand and agree to your obligations as a customer;

b. have a current valid contact lens prescription which has been issued within the last 12 months of the order and which has been issued by a registered optician or contact lens practitioner for the contact lenses which you are ordering;

c. be 18 years of age or over and legally capable of entering into binding contracts;

d. have a valid credit or debit card in your name;

e. update correctly (in step 2) your address being used as a postal address;

f. be resident (and remain resident) in Malta;

g. accept the bill as shown on the Website inclusive of the lenses price, vat, and Postage & packing charge;

h. you are not experiencing any discomfort with the contact lenses you are currently prescribed to wear;

i. accept that the order placed through this Website represents a request for contact lenses by you, which fulfils the needs of you yourself and no other person;

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6. Payment method and security

While we try and ensure that all prices on our website are accurate, errors may occur.

In the case that we discover an error in the price of contact lenses you have ordered, we will inform you as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it.

If we are unable to contact you, we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund.

All online purchases shall only be accepted against payment by credit/debit card.

Your card details are received and processed directly by our payment gateway (PSP), the APCO Gateway; your card details are transmitted from you to the payment gateway (PSP) encrypted over high-strength SSL for maximum protection and confidentially. JCO does not at any point handle the card information.

For additional security, your three digit security code found at the back of your card is never stored by the payment gateway (CVV/CVC2). Without this number, additional transactions attempted on your card, without your authorization, would be rejected.

The payment gateway (PSP) is licensed and authorized by Visa, MasterCard and other card associations to act as a payment gateway and is fully audited and compliant with the Payment Card Industry Security Standards.

You undertake and agree to provide correct details to JCO for the purpose of ordering or purchasing goods from this website.

You also undertake that the credit or debit card you are using is your own and that there are sufficient funds to cover the cost of the goods or services ordered.

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7. Delivery

Whilst ordering the lenses, the buyer will be clearly informed on the availability of the lenses. If the contact lenses are in stock, they will be posted by the following day and should be received within 5 working days (depending on MaltaPost schedule).

If the lenses are out of stock, or are not stocked, they will be posted to the buyer as soon as received from the suppliers.

In such cases delivery can take from 10 to 20 working days. This depends on the availability at the distributors.

If there is a mistake in the information on availability of stocks, the buyer will be informed and the buyer can opt to wait or opt for a refund.

Goods will be sent to the address confirmed or amended by the buyer during the order.

We shall have no liability to you for any delay in the delivery of products ordered or any other matters to the extent that the delay is due to any event outside our reasonable control, including but not limited to acts of God, war, flood, fire, labour disputes, strikes, lock-outs, riots, civil commotion, malicious damage, explosion, governmental actions and any other similar events.

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8. Returns

You may return the Product(s) to

Jos. Camilleri Optician
38/39 Old Bakery Street,
Valletta VLT 1454

The buyer can return the lenses if :
a. the buyer finds a fault with the contact lens/es within a stipulated return time period after delivery and provided that we are able to confirm the fault with the manufacturer. The stipulated return time period for all contact lenses is 15 days.

b. the buyer returns the contact lenses unopened and unmarked within 15 days of the Order being despatched. We can only accept returns for the full quantity of products originally despatched.

We will credit your account once the contact lens/es have been received by JCO and checked to ensure that the returns policy have been correctly adhered to.

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9. Privacy Policy

JCO believes the responsible use of personal information is an important element in ongoing evolution of the Internet.

We understand the trust that you place in us when you submit information to us, and we are determined to respect your privacy.

Most of the time browsers can visit JCO without the need to reveal any personal information at all.

However, there are times when personal information will be necessary.

For instance - when you purchase a product from JCO or Register for a JCO account or apply for clinic appointments, we will need additional personal information (name, addresses, email addresses, phone numbers etc), inorder to contact you or send you back information or goods as requested.

JCO does use "cookies" on some pages.
"Cookies" are small files that are saved to your hard disk and helps us remember who you are as you pass through our site.

We use cookies to make all of your visits simpler and easier, offering the information that you are likely to need more seamlessly. Internet browsers can be set to a number of security options in regards to cookies - notifying you when you receive a cookie or automatically declining all cookies.

However, if your system will not accept cookies you may be denied access to certain information and some pages might not display properly.

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10. Updating Policy

JCO may amend these Terms from time to time, and place the new version on the Site.

For buyers registering on the Site for the first time, all purchases from the date that the amended terms are placed on our website onwards will be governed by those new terms.

Otherwise, such changes will be effective against existing users thirty days following posting of the amended version on the Site.

Your continued use of the Site following JCO posting of any changes will constitute your acceptance of such changes.

If you do not agree to any changes to these Terms, then your only remedy is to cease using the Site.

These Terms supersede any and all other conditions, understandings, commitments, agreements or representations (except fraudulent misrepresentations) relating to your purchase, whether oral or in writing, and contain the entire agreement between JCO and the buyer relating to the purchase.

JCO advises that you print off and keep safe a copy of these terms and conditions once your order has been accepted by JCO. You are advised to read (and are responsible for reading) fully all information on this website.

If any provision of these Terms shall be held by any competent authority to be invalid or unenforceable in whole or in part, the validity of the remaining parts of these Terms and the remainder of the affected provision shall be unaffected.

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